Consumer Duty and 1872°Culture™

1872°Culture™ uniquely measures and delivers Consumer Duty insights that some think are ‘unmeasurable’. Streaming live self-administered, organisational culture metrics to a dynamic, cloud-hosted , dedicated dashboard. Quantitative and qualitative insights into anonymous member experience, staff engagement, board governance effectiveness and product satisfaction insights and product satisfaction reviews are all cross-referenced with culture conversations.

1872° Temperature Checks

Assess sentiment of your key stakeholders ranging over 18 topics under the headings of Values, Behaviours and Standards. Metric-based data is gleaned in less than 3 minutes through use of our unique temperature-based methodology. Regular longitudinal observation of culture on the 1872°Culture™ platform provides a rich data source to allow management to continuously benchmark organisational performance.

1872° Culture Conversations

Cascade "tone from the top" through face-to-face Culture Conversations that are Inclusive, Intimate, Interactive, and Intentional. All staff meet with their line manager on a regular basis for a competency- based conversation about the chosen Values, Behaviours and Standards that are uniquely informed by the DNA at your organization.

1872° Custom Surveys

While the focus of 1872°Culture™ 's temperature check surveys are all built on Values, Behaviours and Standards, the capability is in the system to develop bespoke surveys at the customer’s request.

1872°Culture™ - Latest Events

Performance Metrics Ltd is delighted to announce its strategic partnership with ABCUL

Performance Metrics Ltd approach to evidencing Consumer Duty outcomes is built on its unique 1872°Culture™ framework that captures Member, Staff and Board metrics on Values, Behaviours and Standards. This allows credit unions to benchmark their performance year-on-year.

This collaboration will allow ABCUL credit union members to evidence that they are delivering positive outcomes to their members in line with the Consumer Duty. This will also provide Consumer Duty Champions with quarterly metrics-based data for boards from individual dynamic dashboards. This will bring increased cohesion to the credit union movement to further modernise already solid foundations.