Consumer Duty and 1872°Culture™
1872°Culture™ uniquely measures and delivers Consumer Duty insights that some think are ‘unmeasurable’. Streaming live self-administered, organisational culture metrics to a dynamic, cloud-hosted , dedicated dashboard. Quantitative and qualitative insights into anonymous member experience, staff engagement, board governance effectiveness and product satisfaction insights and product satisfaction reviews are all cross-referenced with culture conversations.
1872° Temperature Checks
Assess sentiment of your key stakeholders ranging over 18 topics under the headings of Values, Behaviours and Standards. Metric-based data is gleaned in less than 3 minutes through use of our unique temperature-based methodology. Regular longitudinal observation of culture on the 1872°Culture™ platform provides a rich data source to allow management to continuously benchmark organisational performance.
1872° Culture Conversations
Cascade "tone from the top" through face-to-face Culture Conversations that are Inclusive, Intimate, Interactive, and Intentional. All staff meet with their line manager on a regular basis for a competency- based conversation about the chosen Values, Behaviours and Standards that are uniquely informed by the DNA at your organization.
1872° Custom Surveys
While the focus of 1872°Culture™ 's temperature check surveys are all built on Values, Behaviours and Standards, the capability is in the system to develop bespoke surveys at the customer’s request.
1872°Culture™ - Latest Events
Performance Metrics Ltd is delighted to announce its strategic partnership with ABCUL
Performance Metrics Ltd approach to evidencing Consumer Duty outcomes is built on its unique 1872°Culture™ framework that captures Member, Staff and Board metrics on Values, Behaviours and Standards. This allows credit unions to benchmark their performance year-on-year.
This collaboration will allow ABCUL credit union members to evidence that they are delivering positive outcomes to their members in line with the Consumer Duty. This will also provide Consumer Duty Champions with quarterly metrics-based data for boards from individual dynamic dashboards. This will bring increased cohesion to the credit union movement to further modernise already solid foundations.
Just Credit Union celebrates top marks in membership survey
The survey was conducted by Performance Metrics Ltd using its unique 1872°Culture framework that captures 18 topics under the headings of Values, Behaviours and Standards.
Karen Farrow, Just Credit Union Chief Officer, said:
“We were delighted to be involved in this collaboration between our trade association ABCUL and Performance Metrics Ltd, a leading expert in culture and satisfaction measurement.”
She added: “We are now looking forward to working with Performance Metrics in 2024 measuring more aspects of our operations including loan process and staff and board perceptions.”
Key Benefits of the 1872°Culture™
- Align company culture
- Internal and external benchmarking
- Dynamic self-service dashboard
- Actionable data
- Structured communication
We are happy to answer any queries you might have
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Performance Metric Limited
Second Floor, Synergy Centre Tallaght, Dublin 24 - Ireland
Get in touch and let's talk
Fergal Brehony: +353 87 858 6206
Mark Ryder: +353 87 2500 034